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Hotel Policy

HOTEL POLICY (PLEASE READ CAREFULLY)


THE PRIMARY GUEST MUST BE AT LEAST 18 YEARS OF AGE TO CHECK INTO THIS HOTEL.

AS PER GOVERNMENT REGULATIONS, IT IS MANDATORY FOR ALL GUESTS ABOVE 18 YEARS OF AGE TO CARRY A VALID PHOTO IDENTITY CARD & ADDRESS PROOF AT THE TIME OF CHECK-IN. HOTEL AKETA RESERVES THE RIGHT TO ENQUIRE ABOUT THE RELATIONSHIP OF GUESTS CHECKING- IN ( IN THE SAME ROOM ). ONLY AFTER FURNISHING THE REQUIRED DOCUMENTS, CO-INHABITANTS OF OPPOSITE GENDER WILL BE ALLOWED TO SHARE A ROOM , PROVIDED THEY ARE BLOOD-RELATIVES OR A MARRIED COUPLE.

ALSO UNLESS MENTIONED, THE TARIFF DOES NOT INCLUDE CHARGES FOR OPTIONAL ROOM SERVICES (SUCH AS TELEPHONE CALLS, MINI BAR, SNACKS, LAUNDRY ETC).



CHILD POLICY


  • “CHILD” OR “CHILDREN” MEANS A PERSON OR PERSONS AGED BETWEEN 2 YEARS AND 11 YEARS
  • CHILDREN AND INFANTS SHARING A ROOM WITH THEIR PARENTS OR GUARDIANS MAY DO SO FREE OF CHARGE IF USING EXISTING BEDS AND LINEN AND NOT EXCEEDING THE MAXIMUM OCCUPANCY FOR THE GIVEN ROOM TYPE.
  • CHILDREN AND INFANTS MAY NOT STAY IN ANY ROOM WITHOUT AN ADULT.
  • ADDITIONAL CHARGES WILL APPLY IF EXTRA BEDS OR LINEN (INCLUDING ROLLAWAYS, SOFA BEDS OR COTS) ARE REQUIRED. THESE ARE CHARGED AT THE EXTRA PERSON RATE.


CANCELLATION OF ROOMS – (RESERVED BY THE GUESTS WITH ADVANCE PAYMENT).


  • BEFORE 48 HOURS (2 DAYS) OF CHECK-IN ** NO CHARGE. FULL ADVANCE PAYMENT WILL BE REFUNDED.
  • WITHIN 48 HRS – 24 HRS (2-1 DAY) OF CHECK-IN ***50% OF THE ADVANCE PAYMENT WILL BE REFUNDED.
  • WITHIN 24 HRS ( 1 DAY ) OF CHECK-IN – NO REFUND OF ADVANCE PAYMENT WILL BE MADE.
  • IN CASE OF PRE / POSTPONEMENT OF DATES, THE HOTEL SHOULD BE INFORMED DIRECTLY IN ADVANCE AND THE AMOUNT WOULD BE CARRIED FORWARD / ADJUSTED. THE CONFIRMATION FOR THE SAME WILL BE SUBJECT TO AVAILABILITY. FLEXIBILITY LIMITED TO ONE CHANGE ONLY.

AIRPORT AND STATION TRANSFERS AVAILABLE ON REQUEST AND IS CHARGEABLE.

PLEASE CHECK WITH OUR FRONT OFFICE DESK FOR ANY SPECIFIC QUERRY YOU HAVE AT 0135-2744302 & 2743514.

RIGHTS OF ADMISSION RESERVED BY HOTEL AKETA (PVT.) LTD.